Website Privacy Policy
All data which is stored by Greensteps Podiatry, is operated, controlled and processed solely by Lara Cartwright (owner of Greensteps Podiatry and the “Data Controller”).
Information Collection
We can collect information in the following ways:
• Referrals from 3rd parties
• Information provided by patients/ parents/ guardians, during consultations/ appointments or via phone/ email.
• Information provided by other healthcare professionals, orthotic and shoe laboratories, and footwear companies.
What type of information we collect
We collect and store any information you provide to us in the form of emails, letters, questionnaires, verbal conversations, forms and assessment notes. This information can include your “personal information”, including your first and last name, address, phone number, e-mail address, medical history, details of your treatment and any other personally identifiable information you provide.
Greensteps Podiatry does not collect and store any “billing information” except insurance details. Any information given to us for billing purposes ie; card details for over the phone payments, is directly inputted into izetl.com (an online card payment service) which does not store card information after use.
Why we collect your information
This information enables Greensteps Podiatry to provide professional podiatry service to patients and to work in partnership with other professionals. Non-identifying information may also be used to review the services provided and to assist Greensteps Podiatry to continue to provide a high level of support and care to her patients. The information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you when we ask you to provide it.
Information we collect from third parties
We may also receive personal and non-personal information about you from our colleagues in the NHS and the private sector ie: consultants, physiotherapists, GPs and insurance companies, which will be added to your patient file.
Storage of information
Your information is stored securely in Cliniko (clinical management software) and in gmail. This information may also be accessed by other podiatrists and reception staff, who are contracted to work with Greensteps Podiatry in accordance with the Privacy Policy.
Ongoing communication
Greensteps Podiatry will keep in contact with you via SMS, phone, email or letter. This is an essential part of your assessment and treatment and you will only be contacted for the benefit of your health and wellbeing in relation to Podiatry. Following your initial assessment/s and treatment/s we will contact you periodically, usually by email (by post for patients who prefer or have no email access) as part of the ongoing review process of your health and wellbeing. If we have not received any contact or response from you in three years, your records will then be archived. All electronic information will be deleted after ten years of no contact.
If you are under 18, a minimum annual review appointment is usually required. Greensteps Podiatry will continue to keep in contact with you to arrange these reviews. If we have not had communication from you within three years, your records will then be archived but under 18 records are not deleted until the patient reaches the age of 28 (ten years after reaching age 18/ adulthood) as well as ten years of no contact.
Why we collect personal information
We collect personal information to help us deliver services to you, including:
Marketing
We may periodically send you our newsletter (you can unsubscribe at any time) and promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
When we may disclose information to Third Parties
Greensteps Podiatry may disclose personal information to third parties including NHS and private health colleagues, orthotic and shoe laboratories, and footwear companies as well as to medical secretaries. We may also disclose personal information as part of due legal process and as otherwise permitted or required by law. This is explained in the consent form to be completed prior to assessment and treatment.
Security
Greensteps Podiatry protects the information provided by you from access by unauthorized persons and against unlawful processing, accidental loss, destruction or damage. Such measures include password-protection, and firewall and intrusion detection. Greensteps Podiatry has taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. We have implemented appropriate safeguards with our third-party service providers and partners and further details can be provided upon request. If at any time there has been a breach regarding the security of your information Greensteps Podiatry will report this to the ICO and yourself within 48 hours.
Cookies
Our website uses standard technology to collect information about how our website is used by individual computers connected to the internet. Information is gathered through cookies and web server logs which allow us to monitor website traffic and to personalise the content of the site for you.
Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when you try to view it. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
Your rights
You have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Contact us
If you have any comments, queries and other requests relating to our use of personal information please contact us at [email protected] or in writing to The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://www.ico.org.uk.
Information Collection
We can collect information in the following ways:
• Referrals from 3rd parties
• Information provided by patients/ parents/ guardians, during consultations/ appointments or via phone/ email.
• Information provided by other healthcare professionals, orthotic and shoe laboratories, and footwear companies.
What type of information we collect
We collect and store any information you provide to us in the form of emails, letters, questionnaires, verbal conversations, forms and assessment notes. This information can include your “personal information”, including your first and last name, address, phone number, e-mail address, medical history, details of your treatment and any other personally identifiable information you provide.
Greensteps Podiatry does not collect and store any “billing information” except insurance details. Any information given to us for billing purposes ie; card details for over the phone payments, is directly inputted into izetl.com (an online card payment service) which does not store card information after use.
Why we collect your information
This information enables Greensteps Podiatry to provide professional podiatry service to patients and to work in partnership with other professionals. Non-identifying information may also be used to review the services provided and to assist Greensteps Podiatry to continue to provide a high level of support and care to her patients. The information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you when we ask you to provide it.
Information we collect from third parties
We may also receive personal and non-personal information about you from our colleagues in the NHS and the private sector ie: consultants, physiotherapists, GPs and insurance companies, which will be added to your patient file.
Storage of information
Your information is stored securely in Cliniko (clinical management software) and in gmail. This information may also be accessed by other podiatrists and reception staff, who are contracted to work with Greensteps Podiatry in accordance with the Privacy Policy.
Ongoing communication
Greensteps Podiatry will keep in contact with you via SMS, phone, email or letter. This is an essential part of your assessment and treatment and you will only be contacted for the benefit of your health and wellbeing in relation to Podiatry. Following your initial assessment/s and treatment/s we will contact you periodically, usually by email (by post for patients who prefer or have no email access) as part of the ongoing review process of your health and wellbeing. If we have not received any contact or response from you in three years, your records will then be archived. All electronic information will be deleted after ten years of no contact.
If you are under 18, a minimum annual review appointment is usually required. Greensteps Podiatry will continue to keep in contact with you to arrange these reviews. If we have not had communication from you within three years, your records will then be archived but under 18 records are not deleted until the patient reaches the age of 28 (ten years after reaching age 18/ adulthood) as well as ten years of no contact.
Why we collect personal information
We collect personal information to help us deliver services to you, including:
- the provision of any product or service you have purchased from us
- formulating diagnoses and treatment plans
- answering any queries or requests you have regarding treatment, products or services
- making information available to appropriate third parties where necessary, and in the event of an emergency
- arranging and administering any relevant services, including appointment reminders
- billing administration
- notifying you of changes to our products and services
Marketing
We may periodically send you our newsletter (you can unsubscribe at any time) and promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
When we may disclose information to Third Parties
Greensteps Podiatry may disclose personal information to third parties including NHS and private health colleagues, orthotic and shoe laboratories, and footwear companies as well as to medical secretaries. We may also disclose personal information as part of due legal process and as otherwise permitted or required by law. This is explained in the consent form to be completed prior to assessment and treatment.
Security
Greensteps Podiatry protects the information provided by you from access by unauthorized persons and against unlawful processing, accidental loss, destruction or damage. Such measures include password-protection, and firewall and intrusion detection. Greensteps Podiatry has taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. We have implemented appropriate safeguards with our third-party service providers and partners and further details can be provided upon request. If at any time there has been a breach regarding the security of your information Greensteps Podiatry will report this to the ICO and yourself within 48 hours.
Cookies
Our website uses standard technology to collect information about how our website is used by individual computers connected to the internet. Information is gathered through cookies and web server logs which allow us to monitor website traffic and to personalise the content of the site for you.
Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when you try to view it. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
Your rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us by email at [email protected] or by post to Greensteps Podiatry, Unit 6, Navigation Yard, Sleaford NG, or by phone on 01529 701415.
- You can object to our processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details above.
- If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to The Information Commissioner’s Office about our collection and use of your personal information. For more information, please contact them using the details below.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Contact us
If you have any comments, queries and other requests relating to our use of personal information please contact us at [email protected] or in writing to The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://www.ico.org.uk.
